Use machine learning to recover more revenue and retain loyal subscribers

Electronic payments are growing nearly twice as fast as the global GDP, and because of this, nearly half of all businesses now see 7% of their payments fail. This is why so many companies have doubled down on their collections strategy and plan to modernize their technology in order to recover up to 20% more subscription revenue. The best companies use their collections processes as a backbone to ensure predictable revenue growth, customer retention, and bottom-line efficiency.

“With Zuora Collect AI, we’ve increased our average payment recovery rate by an additional 10% from what it was when the product had no machine learning. Using an AI-driven retry strategy also prevented us from starting a time-consuming research project that would have required testing to parse out the most optimal times to retry payments.” - Susanna Wright, Fraud & Payments Manager at Whitepages