Business transformation isn’t simple and it’s not a one-time deal. As part of the #ShiftHappens “The IT Factor” series, Symantec’s Sr. Director, Digital Transformation and SaaS Platform, Reena Tiwari sits down with Zuora’s VP of Digital Transformation, North America Neej Parikh to talk about the continuous evolution of business process change and the importance of KPIs in the ongoing iterative process.