Compute subscriber-centric metrics like usage intensity and persona to reveal behavioral patterns, right out of the box
Monitor you subscribers across common traits and behaviors to tailor churn save strategies
"Out of the box Insights exposed product-level bookings metrics and MRR trends we were struggling to build in Salesforce. The ability to road-test customer segmentation before pushing segments back out to Salesforce should help resolve a few arguments! Next up is bringing in our Mixpanel data to unlock our predictive score to forecast churn."
-Hywel Gyles, Head of Sales Operations @ Brandwatch
"Insights has become the Swiss Army Knife of our Finance Department providing a variety of tools to cut through data, carve up metrics, slice through analysis and simplify reporting. For our Product Management group, Insights has streamlined the process of getting data to the rest of our organization. Our speed of providing actionable data has increased significantly and Insights is now a critical member of our team!"
-Heidi B. Newton, CFO @ Zoll
"Insights uncovered the patterns which lead to customer churn and gave us a predictive score tailored to our business by combining our Zuora, Amplitude, and Salesforce data. Now we're changing the way we sell to and service our customers to optimize our retention rates."
- Matt Baker, Head of Operations @ Broadly
"Since implementation, we have increased overall dollar retention by 9%, client retention by 6% and have secured record-breaking upgrades over the past 12 months."
-Shannon Kluczny, Vice President of Client Success @ BizLibrary
"It used to take us more than 20 business intelligence reports, help from analytics experts, and weeks of work to get a single data point. With Insights, we now have a single platform to measure the health of our subscribers and identify new up-sell and cross-sell opportunities we never knew existed.
-Amy Andriano, Product Experience Manager @ Invoca
"Access to, and analytics around, a quality singular source of customer data is the most important tool for any media company. We’re working with Zuora Insights to ensure we have a competitive advantage in this area."
-Geoff DeFrance, SVP Digital Automotive @ TEN : The Enthusiast Network