Cookie Policy

This Cookie Policy (“Cookie Policy”) describes how Zuora, Inc. (“we”, “our”, “us”) collects and uses data collected through cookies on and other websites owned or controlled by us, or our subsidiaries and affiliates located worldwide (collectively, “Zuora”) or by an site that posts a link to this Cookie Policy, including, (individually, a “Site”; collectively, the “Sites”). This Cookie Policy only covers information collected through the Sites.

Cookies Used on the Sites

The Sites make use of cookies to understand how you use the respective site and improve your experience. Cookies are small text files downloaded by your Internet browser and stored on the device you use to access the Site (e.g., your desktop computer, tablet or smartphone). Depending on their purpose, cookies log user-related information such as your preferences, authentication information, security parameters, data concerning the device you use to access a Site and statistical information regarding your use of that Site. When you visit one of our Sites, your Internet browser transmits the cookies including the contained information back to the servers they were initially downloaded from. The analysis and processing of the information allows us to ensure the functionality of the respective Sites, personalize your online experience and improve and optimize the structure and content of the Site.

The cookies we use can be categorized as follows:

  • Required

    These cookies are required for the operation of the Site to provide an online service, carry out contractual obligations or satisfy your request. These cookies enable services such as network transmissions, authenticating you, allowing you to use essential features and providing information you request such as support.

  • Performance

    These cookies allow us to improve and optimize the way a particular Site works and address any problems you experience when you visit. These cookies enable web analytics such as measuring the number of visitors and seeing how visitors move around a Site, which helps us ensure users are easily navigating our Sites to find information about our products and services.

  • Operations / Functionality

    These cookies allow us to personalize your experience and are used to recognize you when you return to a Site. These cookies enable us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Loss of the information in these cookies may make affect the features and functionality of the respective Site and services.

  • Profiling

    These cookies record your visit to a Site, your use of the services, the pages visited and links followed. We use this information to make the Sites and advertising displayed more relevant to your interests. We may also share this information with third parties for this purpose.

Your choices about cookies

You may influence and manage how we use certain cookies when you visit our Sites.

Browser settings:

You can modify your browser settings to delete cookies or control whether your device accepts cookies. If you delete cookies, any settings managed by those cookies will also be deleted. If you choose to decline cookies, you may render certain functionality in our Site inoperable or more difficult to use. For more information, see the following links:

Internet Explorer:




Manage preferences:

You may deactivate certain cookies used on our Sites for the purpose of serving you interest-based ads, by managing your cookie preferences at TrustARC and Please note this does not mean you will not be served ads. You will continue to receive generic ads.

You may manage and deactivate certain cookies by updating your preferences with service providers who set cookies on our Sites. You can view a list of options by the Manage Cookies button at the bottom of the page.

Statement Changes

We may update this Cookie Policy periodically and without prior notice to you to reflect changes in our personal data practices. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective. You should review the Cookie Policy each time you visit one of our Sites to learn of any changes.

Update effective December 3, 2020.