Senior Engagement Manager

Global Services | Remote

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Department: Global Services 

External Job Title:  Senior Engagement Manager


For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).


Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. Our growth story is only just beginning and our Global Services team is pivotal in driving and shifting the way the world does business. We are looking for a highly collaborative, technical Senior Solution Delivery Manager with a true passion for solving complex problems.


As a Senior Engagement Manager, you’ll drive the delivery team; systematically using our best practices, tools and knowledge to rapidly deploy Zuora’s solutions, including two market leading, flagship products. Your technical prowess and ability to advise on delivery strategy will enable our customers to transform into subscription businesses that leverage our solutions to orchestrate thousands of different subscriber events and process billions of dollars of invoices. Surround yourself with a supportive team of diverse individuals from a variety of backgrounds, who are enabling the world’s most successful companies to unlock new growth and fast! 


Join us and make shift happen! 


What you’ll do and achieve:

  • Complete Zuora’s in depth on-boarding and training to become an expert in Zuora’s products, services and unique solutions 
  • Advise on delivery strategy and drive adoption of our products and solutions by achieving business goals and driving innovation
  • Successfully manage a number of engagements concurrently, potentially between 3-5 clients
  • Coach and lead a project team of architects, consultants and developers to manage the end to end delivery of the projects 
  • Effectively manage escalations and scope change and implementation of multi-year/multi-phased projects or programs including monitoring project quality, timeline, budget, risk and performance
  • Delight our customers by delivering solutions that meet their expectations and effectively transform their business
  • Inform our product development roadmap by providing a heat map of product gaps


What you’ll need to be successful:

  • 5 – 7 years of hands-on implementation and delivery experience; with 5+ years as a program/project manager
  • Proven ability to present technical solutions effectively to diverse stakeholder groups 
  • Experience communicating effectively with C-level executives (often CFOs) of large enterprises on both technical and business topics, implementations and escalations  
  • In-depth knowledge and experience implementing enterprise software systems with SaaS, CPQ, ERP, CRM, SCM or Order to Cash or Billing or FinTech systems
  • Technology experience or knowledge of Web Services, XML, SOAP, REST is a plus
  • Ability to manage financial metrics and enable pre-sales activities to support account expansion plans
  • A healthy sense of risk to proactively manage risk and stay one step ahead of any challenges
  • Outstanding communication and problem solving skills, customer focus and results oriented
  • Experience working with a cross-functional and geographically dispersed team and customer base 
  • Ability to travel up to 50% of the time (including possible international travel)
  • A love for and ability to multitask and deal with ambiguity
  • PMI/PMP Certification is a plus


Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) 



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